Unfortunately, we do not offer refunds. However, we are committed to ensuring your satisfaction with every purchase. Please read on to learn about our exchange and return policy.

Yes, we accept exchanges or returns if the product is damaged upon delivery. We understand that accidents can happen during shipping. In such cases, please reach out to us within 7 days of receiving your order to initiate the exchange or return process.

You can exchange the product once. 

To initiate an exchange or return due to damage on delivery, please follow these steps:

• Contact our customer support team within 7 days of receiving your order.
• Provide details of the damage and include any relevant photos or videos.
• We may request a video recording of the unboxing process as proof of damage.

Recording the unboxing process helps us understand the extent of damage and ensures a smooth exchange or return process for you. It also helps us improve our packaging and shipping procedures to prevent similar issues in the future.

Once we receive your request and necessary proof of damage, we will process your exchange or return as quickly as possible. The timeframe may vary depending on factors such as product availability and shipping logistics. Our customer support team will keep you updated throughout the process.

Yes, we cover the cost of shipping for exchanges or returns due to damage on delivery. Our goal is to make the process as hassle-free as possible for you.

If you have any further questions or concerns, please don’t hesitate to contact our friendly customer support team on mommadebymamta@gmail.com. We’re here to help and ensure your shopping experience with us is enjoyable and stress-free.